Shared Services

A better way to do business

Shared Services is a widely-used business management system that enables core services to be provided on behalf of an entire organization.

DNR's Shared Services model is an integrated, cost-effective approach to delivering internal financial, budget, capital investment, human resources, planning, and communication and outreach services.

Our focus is adding value to DNR operations and modeling "a better way to do business" for the state of Minnesota.


Benefits of Shared Services

There are many benefits to the Shared Services approach, including:

  • Providing clarity on services, and enhancing DNR's focus on customer service.
  • Building the capacity for innovation by providing a more flexible and responsive business environment.
  • Maximizing cost-effectiveness by eliminating duplication of effort.
  • Increasing efficiency by examining and streamlining processes.


Shared Services is a success. Learn more:

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Fire Equipment


The DNR Fleet Program is responsible for all fleet maintenance and for ensuring the equipment is safe and ready for work, whenever and wherever needed. DNR Forestry is the lead in agency response to wild land fires, the equipment required to support this effort is extensive, specialized and diverse.

Regional shop mechanics do the bulk of the work, diagnosing, replacing, draining, inspecting, greasing and testing the machines to ensure they are ready for severe service– requiring around 1,200 mechanic hours annually, on 280 assets, located at 62 sites and all performed at four DNR regional shops – attention must also be paid to several other details including weather, travel, parts, delays, and workload management. Despite the challenges, the Fleet program staff accomplished the goal of "everything done by March 1st," documented and ready for the users.

To learn more about our fire-fighting efforts, visit:


MAGC Award Winners

MAGC recipients

L-R: Stefanie Stearns, Scott Pengelly, Deb Rose and Denny Behr were among the DNR employees recognized at this year's MAGC Northern Lights Awards Ceremony.

Scott Pengelly, who retired as assistant communications director in February after 25 years at the DNR, received a Lifetime Achievement Award.

Denny Behr received two Awards of Excellence for his videos, "Wild Bee Surveys in Prairie – Grassland Habitats" and "Wildlife Artist."

Deb Rose received an Award of Merit for her photograph, "Springtime at Gooseberry Falls."

Amy Kay Kerber and Mateo Cadiz received an Award of Merit for the DNR Forestry publication, "Standing Tall."

Stefanie Stearns received an Award of Merit for ParkFinder in the category of new website feature, application or mobile app. Also recognized for this award were MN.IT employees Kate Lamers and Steve Lime, along with Conservation Corps Web Specialist, Brook Maier.


Modernizing website and improving online technology

In an effort to meet new and increasing online technology demands from individuals and businesses across Minnesota, the DNR will be modernizing the agency's website and developing user-friendly online and mobile tools designed to help people find the information and services they need to enjoy the state's great outdoors and to conduct business in Minnesota.

This initiative builds on Governor Mark Dayton's plain language effort – to make government information easier to access and easier to understand. With an initial investment of $250,000 in the DNR's online technology we are creating a modern web platform that can support future web enhancements.

Check out a few examples of our efforts so far:

Park Finder  »
Fish Minnesota »
Lake Finder »
Fall Color Finder »
Minnesota Permitting and Reporting System »


Key documents

Shared Services Outcomes Report (Fiscal Years 2012-13)

Operational Order 122 - This document defines Shared Services' governance framework.

Biennial Shared Services Report - Reporting and evaluation ensures fiscal integrity, disciplined decision-making and sound business practices. 

Service Level Agreements (SLAs)

The Commissioner of Natural Resources sets the types and levels of shared services through SLAs between the Commissioner and the Operations Services Division. MN.IT. Management Information Services (MIS) are provided by MN.IT.DNR.


Contact Information

To learn more about the DNR's Shared Services system, and to locate resources on how to develop and implement your own system, please contact Marcia Honold, Planning Director, DNR.

Guy with snake

"Shared Services seeks to continuously improve the efficiency and delivery of department services that are essential to accomplishing our natural resources mission."

—Ed Boggess
Director, Division of Fish and Wildlife,
Shared Services Governance Board Member

photos of people