Nurture nature


System Requirements and Troubleshooting
Healthy Rivers: A Water Course CD ROM

Cover of Healthy Rivers interactive CD ROM.

For Windows users

Minimum System Requirements

 

For Macintosh users

Minimum System Requirements

Troubleshooting

Listed below are a few known issues along with suggested fixes. If you have other questions or problems that are not addressed by the information provided below, please Email a description of your computer and operating system as well as the problem you are experiencing to the Healthy Rivers technical support team at: healthy.rivers@state.mn.us.

Platform/software: Safari browser on Macintosh
Issue: Videos do not play; message reads MIME-type not installed.
Suggested fix: Update Safari to the newest version. Go to your Systems Preferences and click Software Update, or go to www.apple.com/safari to download the program. If this doesn't resolve the issue, upgrade QuickTime Player to the most recent version that is compatible with your operating system. Go to www.apple.com/quicktime

Platform/software: Windows with QuickTime installed
Issue: Videos do not play properly.
Suggested fix: Open QuickTime Player from the Taskbar Start menu; from the Edit drop-down menu open QuickTime Preferences; check the box next to "Play movies automatically"; click "MIME settings"; make sure all "MPEG - MPEG system, video, and audio files" boxes are checked. If this does not resolve the issue, you may want to completely uninstall QuickTime Player and instead use Windows Media Player. 

Platform/software: Macintosh OS 9 and Flash
Issue: Flash files do not play properly.
Suggested fix: Upgrade to OS 10.1.5 or later. While this CD will play in OS 9 when using Internet Explorer 5, Flash files may not function; there is no known fix in OS 9.

Platform/software: Windows and Macintosh using Internet Explorer 4 or Netscape 4
Issue: Page layout is difficult to read; formatting looks broken up.
Suggested fix: Upgrade to the latest version of your Web browser. This program uses styles and scripting that are not compatible with Internet Explorer or Netscape version 4 and earlier Web browsers.